Frequently Asked Questions

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Can I/my child complete the mandatory 40 hours of volunteer work required to graduate high school at the food bank? 

We do accept student volunteers. Please fill out an application in the volunteer section and drop it off to the manager during business hours. If there is space available, you can complete your hours at the food bank.

Will the food bank pick up donations at my church/school/business? 
Although we appreciate any and all donations, due to staffing limitations we are unable to pick up your donations. Please call the manager to make arrangements to drop off your donations.

Are there group volunteer or team-building opportunities for my business/church group/school class at the food bank?
Yes, we can arrange group volunteer sessions. Typically these sessions are scheduled to co-ordinate with the following community food drives: Easter, Thanksgiving and Christmas. We can accommodate a team of 8 to 10 people at a time. Please contact us at [email protected] well before the date you wish to volunteer. Pls note: COVID-19 concerns put such sessions on hold.

Can I arrange to bring my Scout/Guide/class/school group for a tour of the food bank?
After hours tours can sometimes be provided on a very limited basis, at less busy times of the year. We can’t allow children in our warehouse, due to workplace safety and liability issues. If you have a small group and would like an evening tour, email the manager at [email protected] and we will try to accommodate your request. COVID-19 concerns put such tours on hold.

Can I donate food items that are near their best-before dates or past the expiry dates? 
The food bank only accepts non-perishable food that has not yet reached its best-before (BB) date. We do not accept food that has surpassed an expiry (EXP) date or that has been opened/partially used. 

Can I get a tax receipt when I make a monetary donation?
An official tax receipt will be issued for all cash/cheque donation.

What identification do I need to receive food from the food bank?
Persons requesting food from the food bank must provide confirmation of residency for a Richmond Hill or Thornhill address. Documents accepted to confirm residency are listed under the “NEED HELP” tab on the main web page.

How old do you have to be to volunteer at the Richmond Hill Community Food Bank?

All volunteers must be 14 years of age or over. All adult applicants must be double vaccinated and will need to fill out the volunteer application.

Does the food bank supply grocery bags? 
We encourage all clients to supply their own grocery bags, boxes or bins.