Frequently Asked Questions

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Can I/my child complete the mandatory 40 hours of volunteer work required to graduate high school at the food bank? 
We do accept student volunteers. Please fill out an application in the volunteer section and drop it off to the manager during business hours. If there is space available. You can complete your hours at the food bank.


Will the food bank pick up donations at my church/school/business? 
Although we appreciate any and all donations, due to staffing limitations we are unable to pick up your donations. Please call the manager to make arrangements to drop off your donations.


Are there group volunteer or team-building opportunities for my business/church group/school class at the food bank?
Yes, we can arrange group volunteer sessions. Typically these sessions are scheduled to co-ordinate with the following community food drives: Easter, Thanksgiving and Christmas. We can accommodate a team of 8 to 10 people at a time.


Can I arrange to bring my Scout/Guide/class/nursery school group for a tour of the food bank?
Yes. We provide limited tours of the Food Bank after hours. Please call the manager to arrange a convenient time.


Can I donate food items that are near their best-before dates or past the expiry dates? 
The food bank only accepts non-perishable food that has not yet reached its best-before (BB) date. We do not accept food that has surpassed an expiry (EXP) date. 


Can I get a tax receipt when I make a monetary donation?
An official tax receipt will be issued for all cash/cheque donation.


What identification do I need to receive food from the food bank?
Persons requesting food from the food bank must provide confirmation of residency for a Richmond Hill or Thornhill address. Documents accepted to confirm residency are listed under the “NEED HELP” tab on the main web page.

How old do you have to be to volunteer at the Richmond Hill Community Food Bank?
All volunteers must be 14 years of age or over. All applicants will need to fill out the volunteer application.

Does the food bank supply grocery bags? 
No, all clients must supply their own grocery bags, boxes or bins.